Our fine print

Article 1 – Definitions and Scope

1.1 In these general terms and conditions, the following definitions apply:

Nine Wisdoms: the private limited liability company Nine Wisdoms B.V. (Chamber of Commerce number 91229278), based in Sterksel, the Netherlands, including any third parties engaged by it.
Client: any legal entity or entrepreneur who enters into or negotiates an agreement with Nine Wisdoms. These general terms and conditions apply exclusively to business-to-business (B2B) relationships.
Agreement: any arrangement or obligation between Nine Wisdoms and the Client concerning the delivery of Products, services, training, coaching, workshops, or other forms of support.
Products: all goods, services, and/or activities to be delivered by Nine Wisdoms under the Agreement.

1.2 These general terms and conditions apply to all offers and agreements between Nine Wisdoms and the Client, unless expressly agreed otherwise in writing.

1.3 The applicability of any purchase or other terms of the Client is expressly rejected.

1.4 If any provision of these general terms and conditions is void or annulled, the remaining provisions will remain in full force and effect.

Article 2 – Obligation of Effort

2.1 Agreements with Nine Wisdoms result in a best-efforts obligation for Nine Wisdoms, not a performance guarantee. Nine Wisdoms will make every effort to guide the Client and participants as carefully and professionally as possible but does not guarantee a specific outcome.

2.2 If Nine Wisdoms requires information or cooperation from the Client or participants to fulfill the Agreement, untimely or incomplete delivery of such information temporarily releases Nine Wisdoms from its obligations, to the extent that such delay or incompleteness hinders performance.

Article 3 – Engagement of Third Parties

3.1 If Nine Wisdoms engages third parties to (partially) execute the Agreement, it will do so with at least the same level of care as the Client would reasonably be expected to exercise.

3.2 Nine Wisdoms remains, to the extent permitted by law, responsible for the quality of execution by the third parties it engages, but only within the limits of Article 8 (Liability).

Article 4 – Admission and Cancellation

4.1 Admission

4.1.1 Training, coaching, and courses will only proceed with sufficient registrations. If registrations exceed available spaces, admission will be based on the order of registration.
4.1.2 Nine Wisdoms may apply a selection process based on criteria such as experience, reflection capacity, and level of insight.

4.2 General Cancellation

4.2.1 Non-attendance on the scheduled date is considered a cancellation. Cancellation must be submitted in writing.
4.2.2 Cancellation fees and terms are determined based on reserved capacity, preparation costs, and any administrative expenses already incurred.

4.3 Cancellation of Courses/Coaching/Workshops (Open Offer)

4.3.1 Cancellation within three months before the start: €255 administration and cancellation fee per participant.
4.3.2 Cancellation within six weeks before the start: 50% of the agreed price.
4.3.3 Cancellation within three weeks before the start: 100% of the agreed price.
4.3.4 A registered participant may be replaced free of charge (if the replacement meets selection criteria), provided this is communicated in time.

4.4 Cancellation of Custom Programs (In-Company)

4.4.1 Cancellation up to one month before the start: all actual costs incurred by Nine Wisdoms will be charged (as itemized by Nine Wisdoms).
4.4.2 Cancellation within one month before the start: the first agreed installment (as specified in the offer/Agreement) is fully payable, in addition to the actual (itemized) costs incurred by Nine Wisdoms.

Article 5 – Invoicing and Payment

5.1 All prices quoted by Nine Wisdoms are exclusive of VAT unless stated otherwise. Invoices must be paid within fourteen (14) days from the invoice date.

5.2 If the payment term is exceeded, the Client will be in default by operation of law and will owe statutory commercial interest, as well as compensation for (extra)judicial collection costs in accordance with the legal scale.

5.3 Nine Wisdoms is entitled to suspend its obligations (such as access to a training or workshop) if invoices are not paid on time.

5.4 If Nine Wisdoms is asked by the Client to develop substantial or customized programs (large groups, tailored content, etc.), it is entitled to request a suitable advance payment or security before commencing the work.

Article 6 – Intellectual Property

6.1 All intellectual property rights (including but not limited to copyrights, trademark rights, design rights, trade name rights) related to Products, documentation, materials, or know-how developed or delivered by Nine Wisdoms remain the property of Nine Wisdoms (or its licensors).

6.2 The Client is granted only a non-transferable right of use for the execution of the Agreement. The Client may reproduce materials and documentation solely for personal use and may not modify or remove any intellectual property notices.

6.3 If the Client acts contrary to these provisions, Nine Wisdoms has the right to claim damages and/or an immediately payable fine for each infringement, in addition to termination of the Agreement, without prejudice to its right to claim further compensation.

Article 7 – Liability

7.1 Nine Wisdoms is not liable for indirect damages such as lost profits or missed savings. For direct damage resulting from an attributable failure by Nine Wisdoms, it is liable only in cases of intent or gross negligence on its part.

7.2 If Nine Wisdoms is liable for damages, liability is limited to the invoice amount related to the Agreement, up to a maximum of the amount actually paid by the Client to Nine Wisdoms in the twelve (12) months preceding the event causing the damage.

Article 8 – Personal Data and Privacy

8.1 By entering into an Agreement with Nine Wisdoms, the Client grants Nine Wisdoms permission to process obtained business and personal data for executing the Agreement and for administrative purposes.

8.2 Nine Wisdoms will not disclose such data to third parties unless necessary for fulfilling the Agreement (e.g., engaging an external trainer) or required by law.

8.3 Processing under GDPR

Nine Wisdoms processes personal data in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR).
For more information on how Nine Wisdoms handles personal data, refer to the “Privacy Policy of Nine Wisdoms” available on the website. This policy outlines the purposes of processing, legal basis, retention periods, and the rights of data subjects (e.g., access, rectification, and deletion).
The Client guarantees that the personal data provided to Nine Wisdoms has been lawfully obtained and may only be shared with Nine Wisdoms in accordance with the GDPR.

Article 9 – Force Majeure

9.1 Force majeure refers to any circumstance beyond the control of Nine Wisdoms – even if foreseeable at the time of the Agreement – that permanently or temporarily prevents fulfillment of the Agreement, including but not limited to pandemics, government measures, natural disasters, strikes, war situations, and technical failures beyond Nine Wisdoms’ control.

9.2 In case of force majeure, Nine Wisdoms is entitled to suspend the execution of the Agreement for the duration of the force majeure or, if performance becomes permanently impossible, to terminate the Agreement in whole or in part without being liable for any damages.

Article 10 – Confidentiality

10.1 Both parties are obligated to maintain confidentiality regarding all confidential information obtained from each other or from other sources in the context of the Agreement. Information is considered confidential if it has been designated as such or if its nature reasonably implies confidentiality.

10.2 The obligation of confidentiality does not apply if a party is legally required or compelled by a competent court order to disclose the information.

Article 11 – Applicable Law and Jurisdiction

11.1 All agreements between Nine Wisdoms and the Client are exclusively governed by Dutch law.

11.2 Disputes will be submitted to the competent court in the district where Nine Wisdoms is established, unless mandatory law provides otherwise or the parties agree to arbitration or mediation.

Article 12 – Amendments to the General Terms

12.1 Nine Wisdoms is entitled to amend or supplement these general terms and conditions. The amended terms will take effect thirty (30) days after the Client has been informed or after they have been published (e.g., on Nine Wisdoms’ website).

12.2 If the Client objects in writing within this period, the parties will enter into consultation. If no agreement is reached, the Client may terminate the Agreement as of the date the new terms take effect, without any obligation to pay damages.